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What a Schlage Lifetime Warranty Means to You

Too many purchases these days are “let the buyer beware”. Long are gone the days of “if it breaks, we’ll make it better”. We live in an age of 30 day return policies, with product returns becoming a huge hassle for the customer. At Schlage, we endorse our 90 year tradition of high quality door hardware with a lifetime warranty on mechanical and finish wear.

When you buy a Schlage lock, you get full peace of mind in the security and quality of your product. This is coupled with the knowledge that if you have any issues, one week or 10 years after your purchase,  we are here to help you find a solution. For all the fine details of the warranty (the lawyers made us do it), please see the terms on our site here.

For any further questions, please contact our customer service group through our website or by calling 888.805.9837. Be sure to check out what you'll need ready to verify your warranty here.

Mike S.
Schlage Product Manager

2 Comments


Thursday, October 8, 2015
Gene :
  In short Schlage customer service is stellar. It is a pleasure dealing with a company who shows compassion for their customers. A trait more companies should share. I will stick with Schlage for a lifetime. Just like their warranty. Again, kudos to your customer service people. Thank you.

Tuesday, December 29, 2015
Cindy Wray:
  I sent an earlier email about how to get a replacement entry way lock set since the finish was defective. I found the phone number to call on your website and they took care of it quickly and to my satisfaction. They are sending a replacement. Thank you very much for great service.
Cindy Wray





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